Lottery FAQs

The Heart of Kent Hospice Lottery is a fun and exciting way to give to the hospice while also having the opportunity to win a cash prize in return.

Income from the lottery helps fund the hospice to continue providing specialist care for those living with a terminal illness.

There are 22 guaranteed prizes available to be won every Friday, plus an additional rollover prize.

• 1st Prize: £1,000
• Rollover Prize: Starting at £250, up to a maximum of £10,000
  • If the rollover prize isn't won, it will increase by £250 for the next week's draw. If the rollover amount reaches £10,000 then it will become a guaranteed prize to be won and will then reset back to £250 the following week
• 2nd Prize: £50
• 3rd Prize: £10 (20 available to be won)

If you're a weekly lottery subscriber, then you will be paid your winnings automatically - there's no need for you to make a claim for your prize.

If you have purchased a ticket in one of our retail shops and your number has won in the associated draw shown on your ticket, then you can make a claim for your prize using the button below:

Claim your prize

Tickets purchased by 00:00 Tuesday will be entered into the current week's draw. Tickets purchased on Wednesday or later will be entered into the following week's draw.

You can purchase single lottery tickets at any of our 14 Heart of Kent Hospice shops or in our cafe at the hospice. We have shops in Aylesford, Maidstone, Snodland, Staplehurst, Lenham, Parkwood, Senacre, Borough Green, Tonbridge, Tunbridge Wells, Coxheath, Headcorn, Larkfield and West Malling.

Any complaints relating to the lottery should be sent in writing to Heart of Kent Hospice Promotions Ltd, Preston Hall, Aylesford, Kent ME20 7PU giving full details of the complaint and supporting documentation.

Many independent organisations exist to provide information and support on gambling and gambling related issues. You can call the National Gambling Hotline on 0808 8020 133 or find further information by visiting www.gamcare.org.uk or www.begambleaware.org.

You can also exclude yourself from our lottery by filling in our self-exclusion form on our lottery rules page and return it to us at Kent Hospice Promotions Ltd, Preston Hall, Aylesford, Kent ME20 7PU.

The Gambling Commission regulates all gambling in the public interest. Heart of Kent Hospice Promotions Ltd is the operating company of Heart of Kent Hospice Lottery. In managing our lottery, we ensure that we are meeting Gambling Commission regulations and comply with their Licence Conditions and Codes of Practice.

To read more about our commitment to operate our lottery in a compliant and socially responsible way, please see our social responsibility in gambling document on our lottery rules page.

Our lottery terms and conditions ensure you are completely clear about the terms of your membership to our lottery. You can find them on our lottery rules page where you can read or download and print them.

Yes, you can stop playing the lottery at any time by letting us know in writing at Heart of Kent Hospice Promotions Ltd, Preston Hall, Aylesford, Kent ME20 7PU or by phone on 01622 790195 or via email fundraising@hokh.co.uk.